Auria PRIVACY POLICY

1. Introduction 

Auria Wellness is committed to protecting your privacy and handling your personal data with care and transparency. 

This Privacy Policy explains what information is collected, how it is used, and your rights in relation to your data. 

2. Who We Are 

Auria Wellness provides massage and facial treatments in London (mobile service) and Crewe (in-studio). 

If you have any questions regarding your data, you can contact: 

Email: auriawellnessuk@gmail.com 

3. What Information We Collect 

When you make an enquiry or booking, we may collect: 

Personal details 

Full name  

Email address  

Phone number  

Booking and location details 

Postcode  

Address  

Access details (e.g. stairs, lift)  

Parking information  

Treatment information (optional) 

Areas of tension or discomfort  

Treatment preferences  

Any relevant health information you choose to provide (e.g. injuries, medical conditions)  

4. How Your Information Is Used 

Your information is used to: 

Process and manage bookings  

Provide and deliver your treatment  

Communicate with you regarding your appointment  

Ensure treatments are safe and appropriate  

5. Health Information 

You may choose to provide information relating to your health, such as injuries, areas of tension, or medical conditions. 

This information is used solely to ensure your treatment is safe and appropriate. 

Such information is processed only with your consent and is not shared with third parties. 

6. Legal Basis for Processing 

Your data is processed under: 

Legitimate interest - to manage bookings and provide services  

Consent - where you choose to provide additional information (e.g. health-related details)  

7. Data Storage and Retention 

Your personal data is stored securely and only retained for as long as necessary to manage bookings, communication, and basic client records. 

You may request deletion of your data at any time. 

8. Sharing Your Data 

Your data is not sold or shared with third parties. 

However, your information may be processed through trusted services used to operate the business, such as: 

Website hosting providers  

Booking or form systems  

Communication platforms (e.g. WhatsApp, email providers)  

These providers process data securely and in accordance with data protection regulations. 

9. Cookies 

This website may use cookies to: 

Ensure basic website functionality  

Improve user experience  

Collect anonymous analytics data  

You can manage cookie preferences through your browser settings. 

10. Your Rights 

You have the right to: 

Request access to your data  

Request correction of inaccurate data  

Request deletion of your data  

Withdraw consent where applicable  

To exercise these rights, please contact via email. 

11. Contact 

If you have any questions regarding this Privacy Policy or your personal data, please contact: 

auriawellnessuk@gmail.com